NGA Center for Best Practices

· ACS
· AMS
· AT&T
· BellSouth Corporation
· Bull
· Deloitte Consulting
· ESRI
· IBM*
· Microsoft
· Motorola
· PeopleSoft
· SAS
· Symantec
· Unisys
· Verizon

* Special thanks to IBM for providing a Loaned Executive.

The Solutions Toolkit identifies innovative approaches for delivering programs and services through the use of technology in three key policy areas: Medicaid, Education, and Homeland Security. Technology enables states to improve program delivery, enhance constituent services, and increase program efficiencies.

Within Medicaid and Education, the toolkit provides solutions in three categories: Program Management, Citizen and External Party Interaction, and Information Sharing and Data Exchange. For Homeland Security, the toolkit solutions include Prevention and Response, Citizen Interaction, and Information Sharing and Data Exchange. The toolkit provides examples of current best practices that states are deploying to address these priority programs.

The table below identifies specific areas where information technology can meet program goals. Click on any of the underlined words to learn more about these solutions and to view best practices.

Areas where information technology can provide solutions:

	MEDICAID	EDUCATION
Program Management	• Case management • Fraud/abuse detection • Performance management • Compliance • Reporting	• Grant programs • Student services • Performance assessment • Procurement • Compliance • Reporting
Citizen & External Party Interaction	• Self-enrollment • Eligibility screening • Online claims & payments • Consumer education	• Student & teacher online education • Teacher licensure & certification • Online access to school-related information
Information Sharing and Data Exchange	• Decision support • Records Sharing	• Decision support • Records sharing

	HOMELAND SECURITY
Prevention and Response	• Critical infrastructure • Protection • Cyber security • First responder support • Preparedness training • Incident monitoring and response
Citizen Interaction	• Public awareness & reporting • Education • Alert systems
Information Sharing and Data Exchange	• Regional intergovernmental information exchange • Decision support • Real-time information • Interoperability

The NGA Center for Best Practices developed the Solutions Toolkit in cooperation with its Corporate Fellows eGovernance Advisory Group.

THE ROLE OF THE STATE CHIEF INFORMATION OFFICER:
As governors consider the lessons learned from the "toolkit" and apply them in their states, the state's Chief Information Officer (CIO) should be an integral player in policy discussions. By participating in these discussions, the CIO will be well positioned to understand programmatic goals, determine the capacity of the state's current information technology resources to address the goals, and recommend future technology directions. This approach will help to ensure that the state maximizes its technology resources and expertise.