One-Stop Portals Help Businesses Navigate State Regulations

One-stop portals and online hubs that provide a single point of entry for business transactions with state government are an effective way to help new and small businesses.


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Executive Summary

During the COVID-19 pandemic, states quickly began making unexpected, but necessary, regulatory changes to support their business sectors through the economic crisis. Focusing on streamlining and improving business regulatory processes became even more important than before the pandemic. As an example of this focus, this paper highlights actions states have taken to create one-stop online hubs for business needs, with an emphasis on those designed to remove barriers and provide a streamlined pathway for people establishing new businesses.

Governors and other state leaders are working to simplify regulatory compliance processes for new and existing businesses. Removing barriers to business creation, expansion and operation can support business formation and growth – always a priority but more so in the context of the COVID-19 pandemic and economic recovery. Creating or improving one-stop portals or online hubs is one approach Governors have taken to streamline state business regulatory processes.

Four states – Connecticut, Rhode Island, Delaware and Tennessee – offer examples of different approaches states have taken to developing and deploying one-stop portals. These one-stops, and examples from several other states, offer useful lessons that can help Governors devise their business portal strategies. Specifically, Governors and state leaders can:

  • Make one-stops a priority and provide visible support;
  • Demonstrate value to participating agencies;
  • Orient work around the customer experience;
  • Implement thorough regulatory process mapping;
  • Allocate resources for portal promotion;
  • Offer initial funding; and
  • Plan for sustainability.