Information and Guidance on Supporting On-demand Workers through the COVID-19 Crisis


This memo provides governors and state officials with an overview of the key issues related to on-demand workers during the COVID-19 crisis. For the purposes of this memo, “on-demand workers” is a broad term meant to include those workers who do not receive a W-2 tax form for some or all of their compensated work, like entrepreneurs and the self-employed. Research* compiled by NGA estimates that approximately three-in-ten Americans engage in some way with on-demand work, and around one-in-ten Americans engage in on-demand work as a primary source of income. On-demand workers are uniquely vulnerable. They are among those most likely to be exposed to the novel coronavirus, as well as be adversely impacted by the longer-term economic impacts of this crisis.

*For further research, please see:

All NGA COVID-19 memos can be found here, or visit COVID-19: What You Need To Know for current information on actions States/Territories are taking to address the COVID-19 pandemic; as well as advocacy, policy, and guidance documents for protecting public health and the economy.