Delivering Workforce System Employment and Training Services Remotely


Across the United States, American Job Centers (AJCs) provide a range of assistance to jobseekers, students, and businesses. Due to COVID-19, they have had to readjust their delivery methods. It is critical that AJCs continue to operate during COVID-19, because of the rise in unemployment and the growing need to provide employment and training services to unemployed and underemployed individuals. To do so, many states found innovative ways to offer program and service delivery and are providing online and remote optionsfor training, referrals, career counseling, job listings, and other employment-related services. Governors, state agencies and private partnerships play important support roles for increasing AJCs’ ability to create a remote service delivery system that meets the needs of job seekers, students, and businesses. This memo outlines strategies governors and states can implement to deliver workforce system employment and training services remotely.

All NGA COVID-19 memos can be found here, or visit COVID-19: What You Need To Know for current information on actions States/Territories are taking to address the COVID-19 pandemic; as well as advocacy, policy, and guidance documents for protecting public health and the economy.